Privacy Policy

1 Introduction

North Bear HVAC Services ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (northbearhvacservices.com), use our services, or communicate with us, including through SMS/text messaging.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2 Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, address, email address, and phone number
• Service address and property details
• Billing and payment information
• Communications with us, including emails, phone calls, text messages, and form submissions
• Appointment scheduling details and service preferences
• Any other information you voluntarily provide when requesting a quote, booking an appointment, or contacting us

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 8 below)
• General geographic location based on IP address

Information from Third Parties

We may receive information about you from third-party platforms, advertising partners, or service providers that assist us in delivering our services or marketing efforts.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our HVAC services
• To schedule appointments and send service-related communications
• To process payments and send invoices or estimates
• To send SMS/text messages related to appointments, service updates, promotions, and follow-ups (with your consent)
• To respond to your inquiries and provide customer support
• To send promotional offers, seasonal maintenance reminders, and marketing communications
• To analyze website usage and improve our website and user experience
• To comply with legal obligations and protect our rights
• To detect, prevent, and address fraud or technical issues

4 SMS/Text Messaging & Opt-In

4.1 Opt-In and Consent

When you provide your phone number and consent to receive text messages from North Bear HVAC Services — whether through our website, a booking form, in person, or by texting us directly — you are opting in to receive SMS/text communications.

4.2 Types of Messages

You may receive messages related to:

• Appointment confirmations, reminders, and scheduling changes
• Service status updates and technician arrival notifications
• Estimates, invoices, and payment confirmations
• Promotional offers, discounts, and seasonal maintenance reminders
• Customer satisfaction surveys and review requests
• Emergency service alerts and weather-related advisories

Message frequency varies. You may receive up to 10 messages per month.

4.3 Opt-Out

You may opt out at any time by replying STOP to any text message from us. You will receive a confirmation message and no further texts will be sent. To re-enroll, text START or contact us directly.

4.4 Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to all messages sent and received. North Bear HVAC Services is not responsible for carrier charges.

4.5 Mobile Information Sharing

We do not sell, rent, lease, or share your mobile phone number or any personal information collected through SMS opt-in with third parties or affiliates for promotional or marketing purposes. Your mobile information is used solely for the purposes described in this Privacy Policy and our Terms and Conditions.

4.6 Carrier Liability

Mobile carriers (including but not limited to T-Mobile, AT&T, Verizon, and Sprint) are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network conditions and transmission capabilities.

5 Data Security & Handling

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypted data transmission (SSL/TLS) on our website
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Secure storage of payment information through PCI-compliant payment processors

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6 Sharing & Disclosure of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, CRM platforms, SMS messaging providers) — these providers are contractually obligated to protect your information
• Legal Requirements: When required to comply with applicable law, regulation, legal process, or governmental request
• Business Protection: To enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and to investigate potential violations
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the acquiring entity

7 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out of Marketing: Unsubscribe from promotional emails or text messages at any time
• Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis

To exercise any of these rights, contact us using the information in Section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8 Cookies & Tracking Practices

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your experience.

Types of Cookies We Use

• Necessary Cookies: Required for the website to function properly, including navigation and access to secure areas
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience
• Analytical Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics)
• Social Media and Advertising Cookies: Used by third-party platforms (such as Facebook and Google) for tracking, remarketing, and measuring the effectiveness of advertising campaigns

Your Cookie Choices

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our website.

9 Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over the content or privacy practices of these sites and are not responsible for their policies. We encourage you to review the privacy policy of any third-party site you visit.

10 Contact Us

If you have questions about this Privacy Policy, your personal data, our SMS messaging program, or wish to exercise any of your rights, please contact us:

For SMS-related support, reply HELP to any text message you receive from us.

11 Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected information from a minor, we will take prompt steps to delete that information.

12 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to this website with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.