Terms & Conditions

1 Acceptance of Terms

By accessing the North Bear HVAC Services website (northbearhvacservices.com), scheduling services, or opting into communications (including SMS/text messaging), you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and acknowledge that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site or our services. The materials contained in this website are protected by applicable copyright and trademark law.

2 Use License

Permission is granted to temporarily download one copy of the materials (information or software) on this website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by North Bear HVAC Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3 Services

North Bear HVAC Services provides heating, ventilation, and air conditioning installation, repair, maintenance, and related services to residential and commercial customers. All services are subject to availability and scheduling.

Estimates and quotes are valid for thirty (30) days from the date of issuance unless otherwise noted.

4 SMS/Text Messaging Terms

4.1 Description of SMS Use Cases

By providing your phone number and opting in to receive text messages from North Bear HVAC Services, you consent to receive SMS/text messages related to:

• Appointment confirmations, reminders, and scheduling updates
• Service status notifications and technician arrival updates
• Estimates, invoices, and payment confirmations
• Promotional offers, seasonal maintenance reminders, and special discounts
• Follow-up communications, review requests, and customer satisfaction surveys
• Emergency service alerts and weather-related advisories affecting your HVAC system

Message frequency varies based on your interactions with our services. You may receive up to 10 messages per month.

4.2 Opt-Out Instructions

You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will confirm your removal and you will no longer receive text messages from North Bear HVAC Services. If you wish to re-enroll, you may text START to the same number or contact us directly.

4.3 Message and Data Rates

Message and data rates may apply. Standard messaging and data rates from your wireless carrier may apply to any messages sent or received. North Bear HVAC Services is not responsible for any charges incurred from your mobile carrier related to SMS/text messaging. Please contact your wireless carrier for details regarding your specific text messaging plan.

4.4 Carrier Liability Disclaimer

North Bear HVAC Services and mobile carriers (including but not limited to T-Mobile, AT&T, Verizon, and Sprint) are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and network conditions. Carriers are not responsible for the content of any messages sent through this service.

4.5 Consent

By opting into our SMS messaging service, you confirm that you are the account holder or authorized user of the mobile phone number provided. Consent to receive text messages is not a condition of purchasing any goods or services from North Bear HVAC Services. You may still schedule and receive HVAC services without opting in to SMS communications.

5 Age Restriction

You must be at least eighteen (18) years of age to use this website, opt into SMS communications, or engage our services. By using our website or services, you represent and warrant that you are at least 18 years old.

If we learn that we have collected personal information from a person under the age of 18, we will take steps to delete that information promptly.

6 Customer Support Contact

If you have questions about these Terms and Conditions, our SMS messaging program, or need assistance with any of our services, you may contact us through any of the following methods:

For SMS-related inquiries, you may also reply HELP to any text message you receive from us to obtain support information.

7 Disclaimer

The materials on the North Bear HVAC Services website are provided on an "as is" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to such materials or on any sites linked to this site.

8 Limitations of Liability

In no event shall North Bear HVAC Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on this website, even if North Bear HVAC Services or an authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

9 Accuracy of Materials

The materials appearing on this website could include technical, typographical, or photographic errors. North Bear HVAC Services does not warrant that any of the materials on its website are accurate, complete, or current.

We may make changes to the materials contained on this website at any time without notice. However, we do not make any commitment to update the materials.

10 Refund Policy

Refund eligibility is determined on a case-by-case basis. If you are unsatisfied with a service or believe work was not completed as agreed, please contact us within seven (7) days of the service date.

Refunds are not available for services that have been fully performed and completed. Diagnostic fees and trip charges are non-refundable once a technician has been dispatched to your location.

11 External Links

North Bear HVAC Services has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by North Bear HVAC Services. Use of any such linked website is at the user's own risk.

12 Privacy Policy

Your use of this website and our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information including data collected through SMS communications.

By using our website, services, or opting into SMS messaging, you acknowledge that you have read and agree to our Privacy Policy.

13 Modifications

North Bear HVAC Services may revise these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this website. By continuing to use this website or our services after changes are posted, you agree to be bound by the revised terms.

We encourage you to review these Terms and Conditions periodically.

14 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Idaho. You irrevocably submit to the exclusive jurisdiction of the courts located in Bonneville County, Idaho for the resolution of any disputes arising out of or relating to these terms.

15 Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. Any such provision shall be deleted without affecting the remaining provisions herein.

16 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and North Bear HVAC Services regarding your use of this website and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.